FAQs

The Clothing store itself (economic operator Elīna Zeiliņa), 08069710016, Zemitana Street 3, Riga, LV-1012 Here's an online store - provides the content available on the website and provides goods/services in accordance with the terms of use below.

1. General Terms

If the consumer purchases goods/services through the website, such mutual agreement is considered a distance agreement and is subject to the legal norms of the Republic of Latvia regulating the distance agreement, but not only, the "Consumer Rights Protection Law" of the Republic of Latvia, Latvia Cabinet of Ministers Regulations "Regulations on Distance Agreement", etc.

2. Purchasing

Prices and specifications for products sold in the online store are listed next to products.

Add the desired products to the shopping cart to place your order. Fill in all the necessary fields and choose the most appropriate delivery method. The total cost of the order with delivery is then displayed on the screen. Make a purchase to complete your order.

3. Payment Terms

The billing currency on the site is euro. The purchase can be paid by selecting the following payment methods provided by the payment platform Makecommerce.lv, Maxkeskskus AS:

Add only the payment methods that your online store will use:

• Latvian Internet Banking Payments: Swedbank, SEB, Citadele and Luminor
• Estonian Internet Banking Payments: Swedbank, SEB, Luminor
• Lithuanian Internet Banking Payments: Swedbank, SEB and Luminor
• Finnish Internet Bank Payments: Aktia, ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, Pop Panki, S-Pankki, Säästopankki
• Visa/MasterCard Card Payments

NB! Approve the order using the Internet bank payment method and click the "Return to the Merchant" button.

The personal data required for payments are transferred to the licensed payment authority for paying.

The contract enters into force with a successful payment to the online store account. If for any reason it is not possible to execute the order, the buyer will be informed and the amount paid will be refunded as soon as possible, but not later than 14 days after receipt of the notification.

4. Delivery Terms

Goods are delivered to the following countries: Latvia, Lithuania, Estonia, Austria, Bulgaria, Czech Republic, Denmark, France, Greece, Croatia, Italy, Ireland, Cyprus, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, Spain, Hungary, Germany, Germany, Sweden. The goods purchased are delivered using: Omniva courier services, Latvijas Pasts services, as well as possible on -site workshop in Riga, Zemitana Street 3. All fees and taxes to be paid to receive the shipment at the destination must be covered by the buyer. Shipping costs are displayed before your order is approved. The goods purchased are taken to the buyer at the address specified 2-7 During the working days. In exceptional cases, we have the right to send goods up to 45 calendar days, informing the customer.

5. The right of refusal

The buyer has the right to abandon the goods within 14 calendar days of receipt of the item. (Depending on the item, the buyer may not have a mandatory right of refusal, in which case the reason must be clearly stated and explained). The right of refusal is not applicable if the buyer is a legal person.

In order to exercise the 14 -day refusal, the goods may only be used for its intended purposes, the consumer shall be responsible for maintaining the quality and safety of the product within the time limit for the right of refusal. If the goods are inappropriate or damaged, neglecting the product during use or non -compliance with instructions, if the original packaging of the product is lost, or if its packaging is significantly damaged, the online store shall have the right to reduce the amount to be repaid according to the value of the item.

In order to exercise the right of refusal, you must contact the Clothing store itself in the mailing -grothingbrand@gmail.com within 14 days of receiving your order to agree on the return of the item. 

The buyer covers the cost of returning the item, except when the reason for the return is that the item does not match the order (eg, incorrect or damaged product).

The buyer is obliged to be without delay, but not later than 14 days after sending the refusal form to the online store, return the goods to the seller. After receiving the returned goods, the online store shall repay all payments received from the Buyer on the basis of a distance contract immediately, but not later than 14 days.

The seller has the right to detain the payment until he / she has received a certificate from the buyer's product or the return of the goods. If the buyer has chosen another type of sending than the cheapest type of shipments offered in the online store, the online store is not obliged to compensate for the exceeded shipment costs.

The online store is not responsible for the delay in the fulfillment of obligations or the failure to comply with them or other forms due to circumstances and obstacles outside the online store reasonable control.

The online store reserves the right to refuse to sell the goods and request the return of the goods from the buyer if the price specified in the online store is significantly lower than its market price error.

6. Consumer Rights for not compliant

The online store shall be responsible for the non -compliance of the goods sold to the buyer with the terms or disadvantages of the contract within 6 months of the date of delivery of the goods to the customer or was at the time of delivery, if such an assumption does not conflict with the characteristics or disadvantage of the case. The buyer must inform the seller of the seller of the goods immediately, within 2 months of its detection, that is to say, a complaint. The Buyer can make a complaint by contacting the online store by writing to patriclothingbrand@gmail.com.

The online store is not responsible for the defects that occur after the delivery of the goods to the buyer. If the goods purchased have the disadvantages for which the seller is responsible, the buyer shall have the right to request the removal of the shortcomings of goods or exchange for new goods free of charge.

If the goods cannot be repaired or replaced, the seller shall return all payments provided for in the distance agreement. The seller gives a written response to the consumer within 15 days.

7. Processing the Personal Data of the Buyer

The online store processes only the personal data that the buyer has entered at the order of goods, such as name, surname, e-mail, etc.

The online store transfers personal data to the transport service provider to ensure the delivery of goods.

If you have clearly agreed to receive our marketing notifications, including news, we can occasionally contact you by sending information about our services and the latest offers. To this end, we can process your e-mail address that you have provided when you sign up for marketing communication. Buyer has the opportunity to give up marketing statements by notifying us by writing to paticlothingbrand@gmail.com

8. Procedure for dispute resolution

In issues not addressed in these Terms and Conditions, the buyer and the seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The parties between the sellers and the buyers resolve the disputes arising from a conversation or correspondence. If the dispute fails to resolve the negotiations or correspondence, the Parties shall be in the Court of Justice of the Republic of Latvia, in accordance with the laws and regulations of the Republic of Latvia. Disputes between the buyer (consumer) and the seller may be referred to the Consumer Rights Protection Center or the Court of Justice of the Republic of Latvia.

The buyer also has the right to apply to the European Union dispute settlement authorities.